Frequently Asked Questions
Everything you need to know about your ROAME experience.
What is the standard shipping timeframe?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international deliveries take approximately 5-7 business days depending on your location.
How do I process a return or exchange?
We accept returns on all full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please visit our returns portal to initiate your request.
How do I find my correct size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for our tailored pieces or reaching out to our stylists for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications. However, you may return the items once they have been received.
Are your garments sustainably produced?
ROAME is committed to conscious craftsmanship. We work with certified manufacturers and prioritize natural fibers like linen, silk, and organic cotton to ensure both quality and environmental responsibility.